01Introduction
CrownLine Express Inc. ("CrownLine," "we," "us," or "our") provides transportation, logistics, and freight coordination services, and operates the CrownLine Shop for branded merchandise (collectively, the "Services"). This Privacy Policy explains what information we collect through our website at crownlineexpressinc.com (the "Site"), how we use and share that information, and the choices available to you.
By using the Site or requesting a quote, contacting CrownLine, or purchasing merchandise through the CrownLine Shop, you agree to the collection and use of information as described in this Privacy Policy.
02Information We Collect
Information You Provide Directly
- Quote & Contact Information: customer name, company name, telephone number, email address, pickup and delivery locations, requested service date, shipment details, estimated weight/quantity, special handling requirements, special instructions, and preferred contact method.
- Shop Order Information: shipping address, billing address, and order details when the CrownLine Shop is live and you make a purchase. We do not collect or store full payment card numbers — payment details are entered directly into forms hosted by our payment processor, Stripe, Inc.
- Communications: any information you provide when you contact us by phone, email, or web form.
Information Collected Automatically
- IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, and timestamps.
- Cookies and similar tracking technologies, as described in the Cookies section below.
Information From Third Parties
We may receive limited information from our payment processor (Stripe) confirming that a payment was successfully completed, and from carriers or logistics partners involved in fulfilling a transportation service.
03How We Use Your Information
We use the information we collect to:
- Prepare and deliver transportation and logistics quotes;
- Coordinate, schedule, and manage freight, shipping, and delivery services;
- Process, fulfill, and ship CrownLine Shop orders;
- Communicate with you about your quote request, order, or inquiry;
- Respond to customer service requests and resolve disputes;
- Improve, secure, and maintain the Site and our Services;
- Comply with legal, regulatory, and safety obligations applicable to commercial transportation; and
- Detect and prevent fraud, abuse, or unauthorized transactions.
05Payment Processing & Stripe
Payments made through the CrownLine Shop are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. When you make a purchase, your payment card information is transmitted directly and securely to Stripe and is not stored on CrownLine's servers.
We may receive transaction metadata from Stripe (such as order total, last four digits of a card, approximate location, and confirmation of payment status) to fulfill your order, provide receipts, and process refunds.
06Cookies & Tracking Technologies
The Site may use cookies and similar technologies to:
- Remember your preferences and keep the Site functioning correctly;
- Understand how visitors use the Site so we can improve it; and
- Support secure checkout functionality provided by Stripe.
Most browsers let you control or disable cookies through their settings. Disabling cookies may affect the functionality of certain features, including checkout.
07Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide requested services, maintain business and tax records, resolve disputes, and comply with legal obligations related to commercial transportation and payment processing. When information is no longer needed, we take reasonable steps to delete or de-identify it.
08Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Payment data is handled by Stripe under its PCI-DSS compliant infrastructure rather than stored directly by CrownLine. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
09Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to legal or contractual retention requirements;
- Opt out of marketing communications at any time; and
- Object to or restrict certain processing of your information.
To exercise any of these rights, contact us using the details in the Contact Us section below. We will respond within a reasonable timeframe consistent with applicable law.
10Children's Privacy
Our Services are intended for businesses and individuals over the age of 18 and are not directed to children. We do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can delete it.
11Third-Party Links
The Site may contain links to third-party websites, including Stripe's checkout pages and social media platforms. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
12Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when this Policy was last revised. Material changes will be reflected on this page; continued use of the Site after changes take effect constitutes acceptance of the revised Policy.
13Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
CrownLine Express Inc.
1000 Main Street, Suite 2300
Houston, TX 77002
Phone: 346-946-2090
Email: info@crownlineexpressinc.com